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Shipping & Returns

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

UK Mainland Delivery

Magickal Myths & Metaphors have developed a strategic partnership with Royal Mail and City-link for cost effective and rapid delivery.

At checkout we offer:

  • Standard Delivery (24/72 hour delivery*) from only £5.99 within mainland UK.

Royal Mail 1st and 2nd class delivery is available for orders weighing under 2kg – orders over this amount will default to standard delivery by Citylink. The exact delivery cost is clearly available when viewing your shopping basket.

Benefits of our Delivery Service:

  1. Next day delivery before 3pm (see notes below).
  2. You can monitor every step of your order's progress online with a unique tracking number.
  3. Opportunity to reschedule delivery via email directly with the courier.

Please Note:

  • All 24/72 Hour Delivery orders placed Mon – Fri by 13:00 will be dispatched the same day. whenever possible*. Orders dispatched on a Friday will arrive on Monday.
  • Orders received after 13:00 will be dispatched the next working day, whenever possible. Items ordered over a Bank Holiday will be dispatched the next working day, whenever. Items ordered the day before a Bank Holiday (express delivery) will be delivered the next working day following the bank holiday. whenever possible.

Royal Mail 1st and 2nd Class is not a guaranteed service but Royal Mail state that they "aim to deliver all Royal Mail First Class items within 1 to 4 days anywhere in UK but it can take up to 15 working days".

All consignments leaving magickalmythsandmetaphors.com will be tracked and these tracking numbers for both CityLink and Royal Mail will be made available in your ‘My Account’ area on dispatch of your order.

Should your order be undeliverable i.e where Royal Mail or CityLink try to deliver the item and there is no answer at the delivery address, a card will be left advising the location of the local depot for collection or to arrange re-delivery. CityLink will make two delivery attempts before the order is returned to magickalmythsandmetaphors.com and at any time you can contact Magickal Myths & Metaphors or CityLink via phone or email to arrange delivery.

Should a package sent through CityLink be returned to us undelivered (due to CityLink not being able to deliver for reasons outside their control) you will be liable for a return charge of £15.00 to cover the shipping back to CityLink. On re-delivering the item to you we will ask for another shipping fee - once this amount has been paid, we will re-send the item.

Magickal Myths & Metaphors have no liability to you for any delay in delivery, or for any damage or defect to goods delivered that is caused by any event of circumstances beyond its reasonable control. During transport network delays, strikes and adverse weather conditions magickal myths and metaphors will endeavour to keep you updated with the extent of any delays.

Where any of the products on your order are not in stock at the time you place your order we will notify you immediately.

Please note:

  • All deliveries whether Royal Mail or CityLink must be signed for.
  • Delivery to more remote areas may take slightly longer than estimated delivery times.

Should a package sent via Royal Mail fail to be delivered please report it to us by email or using our contact form. We will do all we can to help but please note that as advised by Royal Mail we must allow a period of three weeks from the expected delivery date (and be advised by Royal Mail that the package is irretrievably lost) before any action such as sending a replacement item(s) or cancelling the order and processing a refund can be made.

Delivery and/or re-direction charges will apply if an incorrect address or incorrect address details are provided and a package has to be re-routed or re-sent after it has left our dispatch centre. 

Tracking your parcel?

When your order is dispatched you will receive an email confirming your order is being delivered. In most cases, the email will have a link to your ‘My Account’ facility which has the CityLink or Royal Mail Tracking number. If you are worried about the whereabouts of your order, you will be able to view the status of your delivery by visiting the City-Link.co.uk or Royal Mail Website and enter your tracking number in the tracking box.

Please note you will not receive a Tracking Number until your order has been dispatched from our warehouse and status set to ‘shipped’. Please only try and track your order after you have received an email with informing you your order has been shipped. This will normally arrive after 4pm on the day the order is dispatched. Please allow a further few hours for your number to become valid.

Delivery Charges for UK offshore including Northern Ireland

We offer Royal Mail 1st Class Recorded delivery (2-4 days) for Northern Ireland, Isle of Man, and Scottish Islands.

 This is applicable to the following postcodes:

  • Northern Ireland: BT
  • Isle of Man: IM
  • Scottish Highlands and Isles: Inverness IV3-36, IV40 & IV52-54, Isle of Arran KA27, Isle of Canna PH44, Isle of Coll PA78, Isle of Colonsay PA61, Isle of Cumbrae KA28, Isle of Eigg PH42, Isle of Jura PA60, Isle of Rhum PH43, Isle of Skye IV41-49, IV51 & IV55-56, Orkney KW15-17, Paisley PA20-49 & PA62-77, Perth PH17-26, PH30-41 & PH49-50, Shetland Isles ZE1-3, Western Isles HS1-9.

 Delivery terms for Royal Mail are as above in the Mainland Delivery section. In general, delivery to Islands and more remote areas may take slightly longer than estimated delivery times.

European Delivery

In addition to the United Kingdom we can deliver to the following countries on request: Austria, Belgium, Czech Republic, Denmark, Ireland, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain and Sweden.

The fee for the above non-UK European countries varies between £8.99 and £29.99.

Prices for each country are available ON REQUEST.